Service Desk Overview

Service Desk support is an integral component to successful day-to-day operations and gives financial institutions the freedum to focus on core business objectives.

HEIT's live service desk support provides our clients' end users with immediate assistance to holistically provide a complete managed services solution. This integrated approach has proven to increase resolution and quality of service. HEIT Service Desk delivers support and understanding to keep employees' systems functioning at their best.

While some companies give you a list of what is out of scope for the service desk, HEIT understands the unique needs of financial institutions and works with the industry's technology and regultory requirements and has built the HEIT Service Desk to meet all of your intitution's unique needs.

What is HEIT Service Desk?

HEIT Service Desk integrates with HEIT's co-managed services, delivering the most efficient, US-based support opperation. Through our holistic approach, HEIT offers a responsive service desk to end-users on a fixed fee basis. Troubleshooting and problem resolution will bring your employees the assistance they need to solve IT issues. Areas of support include, but are not limited to:

• Security
• Remote desktop access
• Email
• Phone
• Desktop/laptop setup, imaging, and patching
• Banking applications and intermedia support

Learn how HEIT Service Desk can significantly decrease your overhead costs and administrative burden. Email info@goheit.com.