Contact Center

When current or potential clients call your institution, it is very important that they are greeted in a manner that reflects the image of the institution. Cisco Unified Contact Center solutions provide an open, strategic platform that allows you to move your organization beyond today's call center to the next phase of customer care, a customer interaction network.

 

Use Cisco Unified Contact Center solutions to:

• Create a better customer experience (see video below)
• Make customer-service agents more efficient and productive
• Improve contact center reporting and analytics
• Build an IP-based contact center to enable a new generation of customer interaction applications and increased flexibility of deployment
• Extend your workforce with expert agents and remote agents

Cisco Unified Contact Center Products

• Cisco Agent Desktop
• Cisco Computer Telephony Integration Option
• Cisco E-Mail Manager Option
• Cisco Enterprise Reporting
• Cisco Outbound Option
• Cisco Remote Monitoring Suite Option
• Cisco Support Tools
• Cisco Unified Contact Center Enterprise
• Cisco Unified Contact Center Express
• Cisco Unified Contact Center Hosted
• Cisco Unified E-Mail Interaction Manager
• Cisco Unified Intelligent Contact Management Enterprise
• Cisco Unified Intelligent Contact Management Hosted
• Cisco Unified Mobile Agent
• Cisco Unified Web Interaction Manager
• Cisco Web Collaboration Option

 

Watch Contact Center Video Demo (Windows Media)